Customers

CSX Service Bulletin - Traffic Restored on Route in South Alabama

November 11, 2011 – 11 a.m. – Train traffic has resumed over the route between Mobile and Montgomery, Ala., following a trestle fire earlier this week near Evergreen. However, traffic in the region will continue to move slowly while a backlog of trains is processed.

CSX and its contractors built a temporary route around the heavily damaged trestle, which is 144 feet in length. The bridge is scheduled for replacement, and that work is expected to be complete by year end.

The fire was reported at 10:40 p.m. Tuesday. Other railroads assisted with temporary re-routes of some traffic. An investigation continues to determine the cause of the fire.

The company’s Customer Service Center is coordinating with affected shippers and receivers. Customers should contact the Customer Service Center via ShipCSX’s Problem Resolution tool or by calling 1-877-SHIPCSX, prompts 5, then 6.