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Contact CSX

To contact CSX for non-emergency issues, use TellCSX.

Report an Emergency: 1-800-232-0144

Report any issue that risks the safety of any person immediately. Be prepared to tell us your name, location and what you observed.

Corporate Headquarters

500 Water Street, 15th Floor
Jacksonville, FL 32202
904-359-3200

CSX Transportation, Inc.

500 Water Street
Jacksonville, FL 32202
904-359-3100

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CSX Service Bulletin - Feb. 1 Winter Weather Alert


Another major winter storm is moving through the Midwest, Great Lakes Region and eventually into the Northeast Tuesday and Wednesday, February 1-2. The storm is bringing heavy ice and snow accumulation and will be impacting operations across the northern portion of the CSX system. States or areas impacted are Illinois, Indiana, Ohio, Northern Kentucky, West Virginia, Northern Virginia, Maryland, Pennsylvania, New York, New Jersey, Massachusetts, Connecticut and Delaware.  Customers with traffic moving through these areas should expect delays up to 48 hours.  If you have questions regarding specific shipments, please access the Problem Resolution tool via ShipCSX or contact the Customer Service Center at 1-877-ShipCSX (1-877-744-7279), option 5, option 6.