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To contact CSX for non-emergency issues, use TellCSX.

Report an Emergency: 1-800-232-0144

Report any issue that risks the safety of any person immediately. Be prepared to tell us your name, location and what you observed.

Corporate Headquarters

500 Water Street, 15th Floor
Jacksonville, FL 32202
904-359-3200

CSX Transportation, Inc.

500 Water Street
Jacksonville, FL 32202
904-359-3100

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CSX Service Bulletin - CSX Updates Status of Tropical Storm Lee


September 3, 2011 11 a.m. – Some flood gates at New Orleans are closed as Tropical Storm Lee moves ashore in Louisiana. That has resulted in some interchange traffic being re-routed to Memphis, Tenn., or held temporarily, until it is known when the flood gates will re-open.
 
Customers with traffic interchanged at New Orleans can expect some delays.
 
Track materials are positioned in the storm’s path should any repairs be necessary.
 
The company’s Customer Service Center is coordinating with affected shippers and receivers. Customers should contact the Customer Service Center via ShipCSX’s Problem Resolution tool or by calling 1-877-SHIPCSX, prompts 5, then 6.
 
Future storm updates will be posted to CSX.com, ShipCSX, and the company intranet, as well as on Facebook and Twitter.