Customers

CSX Service Bulletin - CSX Updates Status of Tropical Storm Lee

September 3, 2011 11 a.m. – Some flood gates at New Orleans are closed as Tropical Storm Lee moves ashore in Louisiana. That has resulted in some interchange traffic being re-routed to Memphis, Tenn., or held temporarily, until it is known when the flood gates will re-open.
 
Customers with traffic interchanged at New Orleans can expect some delays.
 
Track materials are positioned in the storm’s path should any repairs be necessary.
 
The company’s Customer Service Center is coordinating with affected shippers and receivers. Customers should contact the Customer Service Center via ShipCSX’s Problem Resolution tool or by calling 1-877-SHIPCSX, prompts 5, then 6.
 
Future storm updates will be posted to CSX.com, ShipCSX, and the company intranet, as well as on Facebook and Twitter.