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Contact CSX

To contact CSX for non-emergency issues, use TellCSX.

Report an Emergency: 1-800-232-0144

Report any issue that risks the safety of any person immediately. Be prepared to tell us your name, location and what you observed.

Corporate Headquarters

500 Water Street, 15th Floor
Jacksonville, FL 32202
904-359-3200

CSX Transportation, Inc.

500 Water Street
Jacksonville, FL 32202
904-359-3100

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CSX Service Bulletin - CSX Tracks Blocked by Derailment


April 8, 2012 – Both mainlines at Gary, Indiana, are blocked by a derailment that occurred this morning. The cause is under investigation. Equipment and personnel are on site to begin clearing the derailment and repairing tracks.

Delays of approximately 24-48 hours are likely for some shipments over these lines. In the meantime, some traffic will be re-routed.

The company’s Customer Service Center is coordinating with affected shippers and receivers. Customers should contact the Customer Service Center via ShipCSX’s Problem Resolution tool or by calling 1-877-SHIPCSX, prompts 5, then 6.