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Contact CSX

To contact CSX for non-emergency issues, use TellCSX.

Report an Emergency: 1-800-232-0144

Report any issue that risks the safety of any person immediately. Be prepared to tell us your name, location and what you observed.

Corporate Headquarters

500 Water Street, 15th Floor
Jacksonville, FL 32202
904-359-3200

CSX Transportation, Inc.

500 Water Street
Jacksonville, FL 32202
904-359-3100

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CSX Service Bulletin - Christmas and New Year Holiday Schedules


Released: Dec 21, 2009

As previously communicated, CSX will observe the Christmas holiday from 11 p.m. on Wednesday, December 23, through 7 a.m. Saturday, December 26. During this time, most terminal and train operations will be curtailed.

We will mirror this service suspension during the New Year holiday period.

Our Customer Service team will have limited staffing on hand both Christmas Eve and New Years Eve from 6 a.m. to 6 p.m., EST. We will be closed on Christmas Day and New Years Day.

If you need specific information regarding our service during the holidays, contact the CSX Customer Service Center via the ShipCSX Problem Resolution Tool, or by calling 1-877-ShipCSX (1-877-744-7279), prompt 5, prompt 6.