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Contact CSX

To contact CSX for non-emergency issues, use TellCSX.

Report an Emergency: 1-800-232-0144

Report any issue that risks the safety of any person immediately. Be prepared to tell us your name, location and what you observed.

Corporate Headquarters

500 Water Street, 15th Floor
Jacksonville, FL 32202
904-359-3200

CSX Transportation, Inc.

500 Water Street
Jacksonville, FL 32202
904-359-3100

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CSX Service Bulletin - Alabama Mainline Expected to Re-Open Tonight


March 27, 2012 – The mainline near Hoover, Ala., just south of Birmingham, is expected to re-open this evening. Those tracks, between LaGrange, Ga., and Birmingham, were closed yesterday after a CSX train struck a landslide.

Crews worked through the night to remove rock and soil and make track repairs. No one was injured in the landslide and collision that blocked the mainline on CSX’s Lineville Subdivision.

Delays of 24-48 hours are expected on shipments over that line until normal operations resume.

Customers with questions regarding specific shipments should access the Problem Resolution tool via ShipCSX or contact the Customer Service Center at 1-877-SHIPCSX and select prompt 5, then prompt 6.