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Contact CSX

To contact CSX for non-emergency issues, use TellCSX.

Report an Emergency: 1-800-232-0144

Report any issue that risks the safety of any person immediately. Be prepared to tell us your name, location and what you observed.

Corporate Headquarters

500 Water Street, 15th Floor
Jacksonville, FL 32202
904-359-3200

CSX Transportation, Inc.

500 Water Street
Jacksonville, FL 32202
904-359-3100

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CSX Service Bulletin - Alabama Mainline Blocked by Derailment


March 26, 2012 – A train struck a landslide early today, derailing a locomotive and some empty hopper cars at Hoover, Ala., just south of Birmingham. No one was injured in the incident that has blocked the mainline on the Lineville Subdivision.

Work equipment and personnel are on site, and an update will be provided on efforts to clear the line. The blockage is between LaGrange, Ga., and Birmingham, and is expected to cause delays of 24-48 hours to trains that operate over that route.

Customers with questions regarding specific shipments should access the Problem Resolution tool via ShipCSX or contact the Customer Service Center at 1-877-SHIPCSX and select prompt 5, then prompt 6.