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Contact CSX

To contact CSX for non-emergency issues, use TellCSX.

Report an Emergency: 1-800-232-0144

Report any issue that risks the safety of any person immediately. Be prepared to tell us your name, location and what you observed.

Corporate Headquarters

500 Water Street, 15th Floor
Jacksonville, FL 32202
904-359-3200

CSX Transportation, Inc.

500 Water Street
Jacksonville, FL 32202
904-359-3100

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CSX Customer Advisory -- Maryville, Tenn. Derailment


July 2, 2015

The derailment of a rail car in Maryville, Tenn., is affecting shipments on the main line between Nashville and Knoxville, Tenn. CSX personnel are on site and working with first responders to address the derailed car, which is on fire and has prompted evacuation of a two-mile radius. The extent of the delay to traffic on this route has not been determined.

Customers with questions about shipments can contact the Customer Service Center via www.shipcsx.com or by calling 1-877-ShipCSX (1-877-744-7279). Customers can sign up on ShipCSX to automatically receive service advisory notifications.