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Contact CSX

To contact CSX for non-emergency issues, use TellCSX.

Report an Emergency: 1-800-232-0144

Report any issue that risks the safety of any person immediately. Be prepared to tell us your name, location and what you observed.

Corporate Headquarters

500 Water Street, 15th Floor
Jacksonville, FL 32202
904-359-3200

CSX Transportation, Inc.

500 Water Street
Jacksonville, FL 32202
904-359-3100

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CSX Customer Advisory -- CSX Restoration Progresses in the Carolinas


October 12, 2015
 
CSX has successfully restored service on additional track segments impacted by flood conditions in North and South Carolina.

 Please contact Customer Service at 1-877-ShipCSX (1-877-744-7279), option 5, then 6 for assistance or via www.shipcsx.com.  Customers can sign up on ShipCSX to automatically receive service advisory notifications.