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officialcsx  #RailSafety Education: it's how we're keeping our communities safe and ready for their next move. BeyondOurRails.org

 

 

 


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CSX $1.75 billion. That’s how much we’ve invested to keep our moves green: http://bit.ly/2lPT7Ve

 

 
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Contact CSX

To contact CSX for non-emergency issues, use TellCSX.

Report an Emergency: 1-800-232-0144

Report any issue that risks the safety of any person immediately. Be prepared to tell us your name, location and what you observed.

Corporate Headquarters

500 Water Street, 15th Floor
Jacksonville, FL 32202
904-359-3200

CSX Transportation, Inc.

500 Water Street
Jacksonville, FL 32202
904-359-3100

MORE CONTACT INFO

Voice Response Option for Phoning Customer Service Coming May 6


Released: May 4, 2009

If you call our Customer Service problem resolution group -- 1-877-ShipCSX (1-877-744-7279), prompts 5, 6 -- to inquire about service issues, we're adding an option to make contacting us faster and easier.

Currently, for telephone access to Customer Service problem resolution option, you have to use the telephone keypad to enter your ShipCSX User ID and PIN.

Beginning Wednesday, May 6, our system will include Interactive Voice Response (IVR) capability, and you will be able to speak your User ID and PIN, in addition to using the telephone keypad.

You also can use our secure online Shipment Problem Resolution tool to report service issues. Learn more >