ShipCSX  /  REPORT AN EMERGENCY: 1-800-232-0144

 
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Contact CSX

To contact CSX for non-emergency issues, use TellCSX.

Report an Emergency: 1-800-232-0144

Report any issue that risks the safety of any person immediately. Be prepared to tell us your name, location and what you observed.

Corporate Headquarters

500 Water Street, 15th Floor
Jacksonville, FL 32202
904-359-3200

CSX Transportation, Inc.

500 Water Street
Jacksonville, FL 32202
904-359-3100

MORE CONTACT INFO

Receive Proactive Account Status E-Mails


Released: Oct 21, 2008

Dear Customer:

Many of you have been requesting more proactive account status information so you can better manage your CSX account.

Beginning Tuesday, Oct. 21, a new Account Status E-mail subscription will be available.

With the Account Status E-mail, you can:

You are automatically subscribed to receive the Account Status E-mail if you use the ShipCSX Account Invoices tool. You can subscribe others or unsubscribe from the 'Options' tab in Account Invoices.

If you don't use ShipCSX Account Invoices, call 1-877-ShipCSX (1-877-744-7279), option 2, option 1, to get set up. (You must be a registered ShipCSX user.)

Learn more about ShipCSX, or register to become a ShipCSX user.

For questions about your account, contact your customer account representative. That contact information is on the upper-left corner of your invoice.