Released: Oct 21, 2008

Dear Customer:

Many of you have been requesting more proactive account status information so you can better manage your CSX account.

Beginning Tuesday, Oct. 21, a new Account Status E-mail subscription will be available.

With the Account Status E-mail, you can:

• Receive an Account Status E-mail, (including aging, billing types, and disputed vs. undisputed details) every 2 weeks.


• Subscribe co-workers to receive the e-mail.


• Access ShipCSX for even more details.

You are automatically subscribed to receive the Account Status E-mail if you use the ShipCSX Account Invoices tool. You can subscribe others or unsubscribe from the 'Options' tab in Account Invoices.

If you don't use ShipCSX Account Invoices, call 1-877-ShipCSX (1-877-744-7279), option 2, option 1, to get set up. (You must be a registered ShipCSX user.)

Learn more about ShipCSX, or register to become a ShipCSX user.

For questions about your account, contact your customer account representative. That contact information is on the upper-left corner of your invoice.