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New CSX Industrial Local/Yard Train Annulment Notification


Released:  May 2, 2012

 

At CSX, one of our Core Values is "It Starts With the Customer."� Beginning May 4th, when a train that works your location is annulled and will not run on your scheduled service day, you will begin receiving e-mail notifications.

This enhancement is part of our ongoing initiative to proactively inform our customers of service delays.

The e-mail notification will provide the following information:

Notification of a train annulment affecting your location

Reason for the Annulment

Alternate plan of service for your location

A Frequently Asked Questions document outlining the process and including an example e-mail notification is available online using this link. The URL is /share/wwwcsx_mura/assets/File/Customers/ShipCSX/Annulment_Notice_Customer_FAQ.pdf

If you have any questions or comments concerning this Train Annulment Notification program, please contact our Customer Service Center at 1-877-ShipCSX (options 5, 6) to speak with a representative.

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