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officialcsx  #RailSafety Education: it's how we're keeping our communities safe and ready for their next move. BeyondOurRails.org

 

 

 


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CSX $1.75 billion. That’s how much we’ve invested to keep our moves green: http://bit.ly/2lPT7Ve

 

 
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Contact CSX

To contact CSX for non-emergency issues, use TellCSX.

Report an Emergency: 1-800-232-0144

Report any issue that risks the safety of any person immediately. Be prepared to tell us your name, location and what you observed.

Corporate Headquarters

500 Water Street, 15th Floor
Jacksonville, FL 32202
904-359-3200

CSX Transportation, Inc.

500 Water Street
Jacksonville, FL 32202
904-359-3100

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New CSX Industrial Local/Yard Train Annulment Notification


At CSX, one of our Core Values is "It Starts With the Customer." Beginning May 4th, when a train that works your location is annulled and will not run on your scheduled service day, you will begin receiving e-mail notifications.

This enhancement is part of our ongoing initiative to proactively inform our customers of service delays.

The e-mail notification will provide the following information:

Notification of a train annulment affecting your location

Reason for the Annulment

Alternate plan of service for your location

A Frequently Asked Questions document outlining the process and including an example e-mail notification is available online using this link. The URL is /share/wwwcsx_mura/assets/File/Customers/ShipCSX/Annulment_Notice_Customer_FAQ.pdf

If you have any questions or comments concerning this Train Annulment Notification program, please contact our Customer Service Center at 1-877-ShipCSX (options 5, 6) to speak with a representative.

CSX E-Business