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Contact CSX

To contact CSX for non-emergency issues, use TellCSX.

Report an Emergency: 1-800-232-0144

Report any issue that risks the safety of any person immediately. Be prepared to tell us your name, location and what you observed.

Corporate Headquarters

500 Water Street, 15th Floor
Jacksonville, FL 32202
904-359-3200

CSX Transportation, Inc.

500 Water Street
Jacksonville, FL 32202
904-359-3100

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Midwest Conditions Affecting Rail Service


Released: Jun 17, 2008

Dear Customer:

As flood waters have begun to recede, the Union Pacific (UP) situation is improving. While Chicago interchange traffic is still under an embargo, their operation is becoming more fluid. The UP has increased the number of Embargo Permits today from 200 to 500.

Customers wishing to transport embargoed traffic are encouraged to apply for a permit via the Union Pacific web site at the attached links:

Embargo page: http://www.uprr.com/customers/embargo/list.shtml

Permit application: http://www.uprr.com/customers/embargo/permit_request.shtml

To view specific details, we suggest that you visit the web sites of all railroads that affect your shipments for the most up-to-date service bulletins, as all are experiencing changing operational capability under these extreme conditions.

For more information and updates as they become available, please call CSXT Customer Service at 1-877-ShipCSX (1-877-744-7279) or visit www.csx.com > Customers.

Sincerely,

Shelley Cooper
Vice President Customer Service
CSX Transportation