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Contact CSX

To contact CSX for non-emergency issues, use TellCSX.

Report an Emergency: 1-800-232-0144

Report any issue that risks the safety of any person immediately. Be prepared to tell us your name, location and what you observed.

Corporate Headquarters

500 Water Street, 15th Floor
Jacksonville, FL 32202
904-359-3200

CSX Transportation, Inc.

500 Water Street
Jacksonville, FL 32202
904-359-3100

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Freeze Condition Warning for Coal Shippers and Receivers


Released: Feb 27, 2009

Attention Coal Shippers and Receivers:

Extended freezing conditions are expected in the coal fields for the next three of four days. Please ensure all coal loadings are applied with freeze proofing materials to minimize the chance of frozen coal in the cars and delaying the unloading process at destination. The appropriate amount of freeze proofing should be in accordance with your existing commercial agreements.

Thank you.