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Contact CSX

To contact CSX for non-emergency issues, use TellCSX.

Report an Emergency: 1-800-232-0144

Report any issue that risks the safety of any person immediately. Be prepared to tell us your name, location and what you observed.

Corporate Headquarters

500 Water Street, 15th Floor
Jacksonville, FL 32202
904-359-3200

CSX Transportation, Inc.

500 Water Street
Jacksonville, FL 32202
904-359-3100

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Enhancement to the User ID and PIN when Contacting Customer Service


CSX Transportation (CSXT) is working hard to simplify business processes while providing timely, accurate and secure Customer Service. We are pleased to announce an enhancement to the Customer User ID (UID) and Personal Identification Number (PIN) validation process, saving you time and effort.

Today when you call Customer Service, you are prompted to enter or speak your 5-digit ShipCSX UID and 10-digit PIN. Beginning November 16th, CSX will collect the telephone number you are calling from along with your validated UID and PIN combination, and store all 3 pieces of information. The next time you call from the same telephone number and enter or speak your ShipCSX UID, we will match your UID and telephone number for validation purposes and bypass the need to enter or speak your PIN if a match is found. If you are calling from a different telephone number than the one we have stored previously, you will be prompted to enter or speak both your UID and PIN for validation and we will store the new telephone number for the next time you call. This process is repeated each time you call from a new telephone number.

By identifying your call, our Customer Service team can ensure your shipment information remains secure and provide you with faster service and accurate information. If you do not have a User ID, visit www.ShipCSX.com  and register today. For more information, contact your Customer Service Representative. Thank you for choosing CSXT as your transportation service provider.