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Contact CSX

To contact CSX for non-emergency issues, use TellCSX.

Report an Emergency: 1-800-232-0144

Report any issue that risks the safety of any person immediately. Be prepared to tell us your name, location and what you observed.

Corporate Headquarters

500 Water Street, 15th Floor
Jacksonville, FL 32202
904-359-3200

CSX Transportation, Inc.

500 Water Street
Jacksonville, FL 32202
904-359-3100

MORE CONTACT INFO

CSXT Fuel Surcharge Will Change January 1, 2009


Released: Dec 1, 2008

Dear CSX Transportation Customer:

Due to reduced fuel cost, the CSX Transportation fuel surcharge will decrease January 1, 2009 as follows:

CSXT HDF/Mileage Based Fuel Surcharge
The highway diesel fuel/mileage based fuel surcharge is published in CSXT Fuel Surcharge Publication 8661 and applies to all regulated linehaul freight rates existing or established by CSXT on or after April 23, 2007. It also applies to all linehaul freight rates and charges with respect to exempt, contract, private or other pricing documents that reference CSXT Publication 8661 on or after April 23, 2007. View provisions here.

The CSXT HDF/mileage based fuel surcharge of 40 cents per mile, which became effective December 1, 2008, will change to 22 cents per mile for shipments having a bill of lading dated on or after January 1, 2009.

The 22 cents per mile fuel surcharge is based on the "HDF Average Price" of 287.6 cents per gallon for the calendar month of November 2008. The "HDF Average Price" is on U.S. No. 2 Diesel Retail Sales by All Sellers, as determined and published by the U.S. Department of Energy, Energy Information Administration at www.eia.doe.gov.

Following are the CSXT HDF/mileage based fuel surcharge rates for 2009:

  • 22 cents per mile effective January 1, 2009




  • CSXT WTI Fuel Surcharge

    Customers having confidential pricing utilizing the CSXT WTI Fuel Surcharge in Tariffs CSXT 8100/8200 must be registered ShipCSX users to access the WTI Fuel Surcharge status information.

    Log in to www.shipcsx.com to access CSXT WTI Fuel Surcharge status.

    Please address any questions you may have to your CSXT Account Manager.