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Contact CSX

To contact CSX for non-emergency issues, use TellCSX.

Report an Emergency: 1-800-232-0144

Report any issue that risks the safety of any person immediately. Be prepared to tell us your name, location and what you observed.

Corporate Headquarters

500 Water Street, 15th Floor
Jacksonville, FL 32202
904-359-3200

CSX Transportation, Inc.

500 Water Street
Jacksonville, FL 32202
904-359-3100

MORE CONTACT INFO

Coming Soon! Customer Notifications to be Available Online


Released: Apr 1, 2009

Dear Valued Customer:

Effective Wednesday, July 1, all faxed Constructive Placement (CP), Enroute, Arrival and Courtesy notices will be converted to electronic delivery. You will be able to view the notices online in the new ShipCSX Customer Notification tool, and you can subscribe to receive them by e-mail. The notices will be printer-friendly as well.






With the new Customer Notification tool you will be able to:

Receive Notices for Cars in Your Serving Yard:



Receive Notices of Enroute Equipment and Location:


View Historic Notices:


If you currently receive any of these notices by fax, they will automatically be converted to the new ShipCSX tool on July 1. You must be a registered ShipCSX user to view the notices in ShipCSX. (Register for ShipCSX now .)

Questions about ShipCSX? Contact us at 1-877-ShipCSX (1-877-744-7279), options 2, 1.