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Contact CSX

To contact CSX for non-emergency issues, use TellCSX.

Report an Emergency: 1-800-232-0144

Report any issue that risks the safety of any person immediately. Be prepared to tell us your name, location and what you observed.

Corporate Headquarters

500 Water Street, 15th Floor
Jacksonville, FL 32202
904-359-3200

CSX Transportation, Inc.

500 Water Street
Jacksonville, FL 32202
904-359-3100

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Winter Storm Impacting Coal Service


Coal Service Bulletin

Released: Feb 6, 2010

JACKSONVILLE, Fla.  February 6, 2010  A severe winter storm is impacting CSX Transportation service in West Virginia, Maryland, Pennsylvania, Kentucky and Virginia.

This storm, with heavy snow and high winds, has affected commercial electrical power, and caused numerous trees to fall across tracks in many areas. Crews are working to clear these routes.

Coal customers should expect some loading delays and longer transit times during this period. CSXT is working to restore normal service in these and other storm-affected areas as quickly as possible.

Customers needing additional information should contact their CSXT Coal Marketing or Coal Operations representative.