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Contact CSX

To contact CSX for non-emergency issues, use TellCSX.

Report an Emergency: 1-800-232-0144

Report any issue that risks the safety of any person immediately. Be prepared to tell us your name, location and what you observed.

Corporate Headquarters

500 Water Street, 15th Floor
Jacksonville, FL 32202
904-359-3200

CSX Transportation, Inc.

500 Water Street
Jacksonville, FL 32202
904-359-3100

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Phone Communications with CSXT Coal Operations


Released: Feb 9, 2009

1004 February 9, 2009 UPDATE
Coal Operations phone lines have been restored to normal operations.

Phones lines directly supporting the CSXT Coal Operations team are currently experiencing technical issues. Outside customers may not be able to hear the verbal transmissions from Coal Operations. The Coal Operations team is currently using emails as a temporary work around until full capabilities are re-established. CSXT Coal Operations personnel are not intentionally hanging up on customers.