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Contact CSX

To contact CSX for non-emergency issues, use TellCSX.

Report an Emergency: 1-800-232-0144

Report any issue that risks the safety of any person immediately. Be prepared to tell us your name, location and what you observed.

Corporate Headquarters

500 Water Street, 15th Floor
Jacksonville, FL 32202
904-359-3200

CSX Transportation, Inc.

500 Water Street
Jacksonville, FL 32202
904-359-3100

MORE CONTACT INFO

News Media Contacts


The numbers below are for media contacts only.

  • For emergencies, please immediately dial 911 or the CSX Public Safety Coordination Center at 1-800-232-0144.
  • For employment questions, contact CSXConnect at 1-800-633-4045 or csxconnect@csx.com.
  • For all other questions or comments, contact our TellCSX service center.

 

Note to News Media: During normal business hours, contact the representative listed below for the subject or state of interest. Outside of normal business hours, call 1-855-955-NEWS (6397) and leave a detailed voicemail on the answering system. An on-call media representative will get back with you as soon as possible.

 

Media Coverage Media Contact

Corporate Matters


Connecticut
Delaware
Maryland
Massachusetts
New Jersey
New York
Pennsylvania
Washington, D.C.
Quebec

Rob Doolittle - 202-626-4939
Rob_Doolittle@csx.com

Corporate Social Responsibility
Environment
Trade media


Kentucky 
Louisiana
Mississippi
Tennessee
 

Christopher Smith - 904-359-1728
Christopher_B_Smith@csx.com​
Alabama
Florida
Georgia
North Carolina
South Carolina
Virginia
West Virginia
Laura Phelps - 904-359-1733
Laura_Phelps@csx.com  
Illinois
Indiana
Michigan
Ohio
Gail Lobin - 904-359-1752
Gail_Lobin@csx.com

 

Visiting CSX property: For safety and business reasons, access to CSX facilities is limited. In certain cases, visits can be arranged for journalists and photographers; a minimum of four weeks of advance notice is required. Visitors will be escorted by CSX safety personnel, and must wear appropriate personal safety equipment and sign a waiver. Email us at Corporate_Communications@CSX.com for a visitation request form.

Photographing CSX trains from vantage points on public property that are well away from private railroad property is permissible. Walking, riding or standing on railroad property is illegal and extremely dangerous. CSX generally does not allow filming for movies, television or commercials on its property.