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Contact CSX

To contact CSX for non-emergency issues, use TellCSX.

Report an Emergency: 1-800-232-0144

Report any issue that risks the safety of any person immediately. Be prepared to tell us your name, location and what you observed.

Corporate Headquarters

500 Water Street, 15th Floor
Jacksonville, FL 32202
904-359-3200

CSX Transportation, Inc.

500 Water Street
Jacksonville, FL 32202
904-359-3100

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Procurement Approach


Our objective is to procure all materials, supplies and services, including those for which contracts and subcontracts are awarded or renewed, through the CSX Competitive Bid Process.

This process for supplier selection uses a team-oriented and cross-functional approach designed to maximize savings on a total cost basis. The CSX team will establish the goals and timeline of the project, conduct research and benchmarking, invite supplier input, accept supplier Requests for Quotation (RFQs), conduct negotiations and award the contract. The process also provides for periodic measurement and follow-up analysis.

Purchasing decisions are based on 3 primary factors:

  • Value pricing resulting from efficient production facilities, sound engineering and research.
  • Quality and logistics of materials and/or services.
  • Customer service that meets the needs of CSX.