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Contact CSX

To contact CSX for non-emergency issues, use TellCSX.

Report an Emergency: 1-800-232-0144

Report any issue that risks the safety of any person immediately. Be prepared to tell us your name, location and what you observed.

Corporate Headquarters

500 Water Street, 15th Floor
Jacksonville, FL 32202
904-359-3200

CSX Transportation, Inc.

500 Water Street
Jacksonville, FL 32202
904-359-3100

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Dimensional/Clearance


A clearance request is needed when an open top load shipment is any one of the following: 

  • More than 11 feet high
  • More than 10' 8" wide
  • More than 60 feet long
  • If any part of the load overhangs the sides or ends of the loaded car
  • Shorter than 18 feet long and weighs more than 140,000 pounds
  • Heavier than 150,000 pounds
  • Value greater than $1,000,000
Step-by-Step Guide for Shipping Dimensional Freight

1. Request Clearance
You must submit a Clearance Request Form to have your dimensional load evaluated for clearance and routing options. All dimensional shipments must receive clearance from CSX. When your load is approved, we will send you a CSXT clearance file number.

2. Get a Price
Once your load is approved, you can get a price for shipping it. Submit a Price Request Form.

3. Request a Heavy-Duty Flat Car
If your dimensional load is longer than 18 feet and weighs more than 190,000 lbs., or is shorter than 18 feet and weighs more than 140,000 lbs., request a heavy-duty flat car.

If you need a standard rail car, Log in to ShipCSX and use the Car Order tool. Learn more.

4. Load Your Shipment
To determine proper loading procedures, contact the Load Engineering & Design - Open Top Team, at LEADSOpenTop@csx.com.

5. Request Inspection of the Loaded Shipment
All dimensional loads must be inspected by CSX before the loaded car will be moved.

Call CSX’s Mechanical Department at 904-366-5313 to arrange an inspection of the loaded rail car. Provide company name, location, address, contact person and phone number. Allow enough advance notice for the inspection can be scheduled.

6. Submit Shipping Instructions
Shipping instructions give CSX the details needed for moving your shipment. Log in to ShipCSX and use the Shipping Instructions tool to complete and submit.

• Special Train/Switch Service
If CSX determines that your shipment must move in a special train, you must complete the special train/switch service authorization form.