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Contact CSX

To contact CSX for non-emergency issues, use TellCSX.

Report an Emergency: 1-800-232-0144

Report any issue that risks the safety of any person immediately. Be prepared to tell us your name, location and what you observed.

Corporate Headquarters

500 Water Street, 15th Floor
Jacksonville, FL 32202
904-359-3200

CSX Transportation, Inc.

500 Water Street
Jacksonville, FL 32202
904-359-3100

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Performance Measures


Published July 17, 2018

Reporting period: July 7 - 13, 2018*

 

 

 

 

*Data is for week 28, July 7 - 13, 2018, and represents week-over-week change in performance metrics. 

Historic Data

>> Download Historic Data for Week 28

 

Train Velocity

CSX measures train velocity by total miles divided by total travel time (hours) of a given Train ID. Total travel time includes intermediate dwell of the train.

System average train velocity is 17.8 mph (week 28). Below train velocity is broken down by train type. >> View historic data

 

 


Terminal Dwell

Dwell for a single car is the total time, in hours, that a car spent in a given terminal. Aggregated dwell is calculated by dividing the total number of hours cars spent in terminals by the total count of cars dwell events (excludes bad-order cars, maintenance of way cars and stored cars).

Please note: As of February 26, 2018, CSX updated its list of its ten largest terminals, reflecting changes to the volumes handled at terminals following the implementation of scheduled railroading. Hamlet, Cumberland and Willard were removed from the list, and Jacksonville, Rocky Mount and Chicago were added. The historic data file will continue to reflect CSX’s original list of ten terminals through the week of February 21, 2018, and has been updated for the revised terminal list from that date forward.

System-wide dwell average is 9.5 hrs (week 28). Below is a map illustrating dwell at ten of our largest terminals.  


 
 
 

 


Cars Online

Cars online counts the number of active freight rail cars on lines operated by CSX, as determined by Raillnc, excluding rail cars that are being repaired, in storage, those that have been sold, or private cars dwelling at a customer location more than one day. Cars online is a weekly average of the total number of active cars reported on CSX lines each day from Saturday to Friday.