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Contact CSX

To contact CSX for non-emergency issues, use TellCSX.

Report an Emergency: 1-800-232-0144

Report any issue that risks the safety of any person immediately. Be prepared to tell us your name, location and what you observed.

Corporate Headquarters

500 Water Street, 15th Floor
Jacksonville, FL 32202
904-359-3200

CSX Transportation, Inc.

500 Water Street
Jacksonville, FL 32202
904-359-3100

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Performance Measures


Published September 19, 2017

Reporting period: September 9 - 15, 2017*
 

 

 

 

 

*Data is for week 37, September 9-15, 2017, and represents week-over-week change in performance metrics. Numbers are adjusted to account for localized impacts of Hurricane Irma. See the historical file for full, unadjusted data.  

Trends and Milestones

  • The value of the change in reporting methodologies is to maximize the usefulness of service metrics that drive performance improvements, as well as sharpen CSX's focus on asset utilization as it continues the transition to Precision Scheduled Railroading. Further guidance on interpretation of the new service metrics data will be provided by CSX senior leadership in forthcoming investor events and speaking engagements.

 

Train Velocity

CSX measures train velocity by total miles divided by total travel time (hours) of a given Train ID. Total travel time includes intermediate dwell of the train.

System average train velocity is 15 mph (week 37). Below train velocity is broken down by train type. >> View historic data

 

 

 

 


Terminal Dwell

Dwell for a single car is the total time, in hours, that a car spent in a given terminal. Aggregated dwell is calculated by dividing the total number of hours cars spent in terminals by the total count of cars dwell events (excludes bad-order cars, maintenance of way cars and stored cars).

System-wide dwell average is 11.2 hrs (week 37). Below is a map illustrating dwell at ten of our largest terminals.  >> View historic data

 

* Waycross terminal dwell has been excluded from Week 37 system measurements due to serving as a key location for holding cars through the storm-impacted period, resulting in localized dwell levels that do not reflect the base operation of the terminal. See the historical file for full, unadjusted data. 


 
 
 

 


Cars Online

Cars online counts the number of active freight rail cars on lines operated by CSX, as determined by Raillnc, excluding rail cars that are being repaired, in storage, those that have been sold, or private cars dwelling at a customer location more than one day. Cars online is a weekly average of the total number of active cars reported on CSX lines each day from Saturday to Friday.  >> View historic data