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Contact CSX

To contact CSX for non-emergency issues, use TellCSX.

Report an Emergency: 1-800-232-0144

Report any issue that risks the safety of any person immediately. Be prepared to tell us your name, location and what you observed.

Corporate Headquarters

500 Water Street, 15th Floor
Jacksonville, FL 32202
904-359-3200

CSX Transportation, Inc.

500 Water Street
Jacksonville, FL 32202
904-359-3100

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Update on CSX Rail Service in the Midwest


Released: Jun 11, 2008

Persistent rain and flooding in parts of the Midwest are causing delays in train operations in Illinois, Indiana and Kentucky.

Rail traffic originating, terminating or passing through the affected areas can be delayed from one to three days.

In addition, interchange traffic with western railroads has been affected by weather conditions west of the Mississippi.

Rail traffic is being rerouted to minimize delays.

CSX regrets any inconvenience current conditions are causing its customers. CSX Customer Service representatives are available around the clock to address concerns and provide further information. Call Customer Service at 1-877-ShipCSX (1-877-744-7279).