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Contact CSX

To contact CSX for non-emergency issues, use TellCSX.

Report an Emergency: 1-800-232-0144

Report any issue that risks the safety of any person immediately. Be prepared to tell us your name, location and what you observed.

Corporate Headquarters

500 Water Street, 15th Floor
Jacksonville, FL 32202
904-359-3200

CSX Transportation, Inc.

500 Water Street
Jacksonville, FL 32202
904-359-3100

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Service Bulletin - Winter Weather Alert, Jan. 7


Released: Jan 7, 2009

A Level 3 winter weather alert is in effect on CSXT's Albany Division, covering New York State, Massachusetts, Connecticut, and CSX lines from the Canadian border to Montreal.

- A Level 3 winter weather alert is in effect north of Massena, N.Y.

- A Level 3 winter weather alert is in effect from West Springfield, Mass., to Cape Cod.


The "Level" definitions are listed here for reference:
Level 1 - Substantial inclement weather conditions are being encountered (or are expected imminently) within the specified region. Scheduled service and traffic connections will be maintained as practical to the situation.
Level 2 - Adverse weather conditions have affected the specified region. Local switching, scheduled service and normal traffic connections will be affected.
Level 3 - Adverse weather conditions have severely affected the specified region. Only critical trains will be operated. Trains will operate on straight moves and limited use of crossover moves to the extent practical. Local switching, scheduled service, and normal traffic connections will definitely be affected.


You can also help us serve you safely by doing the following: