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Contact CSX

To contact CSX for non-emergency issues, use TellCSX.

Report an Emergency: 1-800-232-0144

Report any issue that risks the safety of any person immediately. Be prepared to tell us your name, location and what you observed.

Corporate Headquarters

500 Water Street, 15th Floor
Jacksonville, FL 32202
904-359-3200

CSX Transportation, Inc.

500 Water Street
Jacksonville, FL 32202
904-359-3100

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Service Bulletin: Hanna Update


Released: Sep 5, 2008

Consistent with normal practice, CSX is monitoring the progress of Tropical Storm Hanna and taking appropriate precautions in the Southeast coastal areas to protect employees and minimize delays to shipments.

These precautions include securing equipment, staging materials, and making arrangements for redirecting shipments on alternative routes.

Current forecasts point to a likely landfall in the Carolinas. CSX is working with customers in the potentially affected areas to ensure that rail equipment is moved or secured.

For more information, customers can call the CSX Customer Service Center at 1-877-ShipCSX (1-877-744-7279), prompts #5 then #6.