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Contact CSX

To contact CSX for non-emergency issues, use TellCSX.

Report an Emergency: 1-800-232-0144

Report any issue that risks the safety of any person immediately. Be prepared to tell us your name, location and what you observed.

Corporate Headquarters

500 Water Street, 15th Floor
Jacksonville, FL 32202
904-359-3200

CSX Transportation, Inc.

500 Water Street
Jacksonville, FL 32202
904-359-3100

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Service Bulletin: CSX Reports on Track Inspections Following Gustav


Released: Sep 3, 2008

CSX Transportation (CSXT) has completed its initial inspection of track and terminals in the Gulf Coast region impacted by Hurricane Gustav. Though no significant damage occurred to any of CSXT's bridges or terminals, the company has identified at least 21 miles of track with substantial impact.

Repairs to the track damage, which begins about 10 miles east of New Orleans, will require at least two weeks. As a result, a daily average of 7-10 trains will continue to be rerouted through alternative gateways at Memphis, Tenn.; Birmingham, Ala.; and East St. Louis, Ill.

Due to traffic routed over alternate gateways, some customers may experience slightly longer transit times over these temporary routes. For more information, customers can call the CSX Customer Service Center at 1-877-ShipCSX (1-877-744-7279), prompts #5 then #6.

Repairs to other isolated track damage between New Orleans and Pascagoula, Miss., and cleanup of downed trees and other debris will take about 24-48 hours.