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Contact CSX

To contact CSX for non-emergency issues, use TellCSX.

Report an Emergency: 1-800-232-0144

Report any issue that risks the safety of any person immediately. Be prepared to tell us your name, location and what you observed.

Corporate Headquarters

500 Water Street, 15th Floor
Jacksonville, FL 32202
904-359-3200

CSX Transportation, Inc.

500 Water Street
Jacksonville, FL 32202
904-359-3100

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Irma Update: CSX Restoration Progresses in Some Areas of Florida


Please be advised that rail traffic into Jacksonville, FL is expected to reopen later tonight. Customers should expect delays as crews are working through extensive power outages and fallen trees. Additionally, CSX operations teams are working to restore Tampa, FL overnight and expect to resume service tomorrow night, September 13th. The route from Jacksonville, FL to Orlando, FL is still being evaluated with the repair timetable to be determined. All intermodal traffic destined to Florida East Coast Railway locations (Fort Lauderdale, Fort Pierce, Miami and Port Miami) has resumed acceptance at in-gate. Specific updates on storm-impacted terminals on the intermodal network is available on www.intermodal.com.

As progress is made to safely restore train service in affected areas, delays are expected to continue for traffic moving into and out of Florida, Georgia, North Carolina and South Carolina due to commercial power outages that hinder full recovery. Further updates will be provided as restoration schedules are determined.

The CSX Customer Service team is available 24/7 to field any questions should customers need more details. Customers with questions about shipments can contact the Customer Service Center for assistance at 1-877-ShipCSX (1-877-744-7279), option 5, then 6 or via www.shipcsx.com.  Customers can sign up on ShipCSX to automatically receive service advisory notifications.

Thank you for your business.