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Contact CSX

To contact CSX for non-emergency issues, use TellCSX.

Report an Emergency: 1-800-232-0144

Report any issue that risks the safety of any person immediately. Be prepared to tell us your name, location and what you observed.

Corporate Headquarters

500 Water Street, 15th Floor
Jacksonville, FL 32202
904-359-3200

CSX Transportation, Inc.

500 Water Street
Jacksonville, FL 32202
904-359-3100

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Customer Service Bulletin - USMX, ILA Agree to Contract Extension


CSX Transportation (CSXT) is resuming normal intermodal service offerings, effective immediately, after the United States Maritime Alliance and International Longshoremen’s Association agreed to a 30-day contract extension. CSXT is again moving and accepting all containerized cargo bound for U.S. East and Gulf ports, including refrigerated and restricted cargo.

CSXT will continue to communicate with customers, port authorities, terminals and connecting rail carriers over the coming weeks as the labor negotiations proceed.
 
For more information, customers can contact their sales representative, the CSX Customer Service Center via ShipCSX’s Problem Resolution Tool or by calling 1-877-ShipCSX (1-877-744-7279), prompt #5, then prompt #6. Intermodal customers should call 1-800-542-2754, prompt #2.