CUSTOMER SERVICE BULLETIN - Tropical Storm Isaac - Tuesday Noon Update

August 28, 2012

CSX rail service to South Florida has resumed; however, customers with freight moving through South Florida can expect delays for the next 24 hours as traffic backlog is cleared.

As Tropical Storm Isaac continues toward the New Orleans area, service in this area is curtailed until the storm passes and tracks are inspected, repaired and reopened. Significant flooding is expected in the low-lying areas along the Gulf Coast and the crews have staged ballast and work equipment to expedite service restoration. Customers with shipments scheduled to travel in or through the Gulf region can expect delays of up to 72 hours.

CSX will update you as Isaac moves through the area, and assessments and restoration plans are complete. For more specific information on shipments, customers can contact the CSX Customer Service Center via ShipCSX's Problem Resolution Tool or by calling 1-877-ShipCSX (1-877-744-7279), prompt #5, then prompt #6. Intermodal customers needing more information can call 1-800-542-2754, prompt #2.