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Contact CSX

To contact CSX for non-emergency issues, use TellCSX.

Report an Emergency: 1-800-232-0144

Report any issue that risks the safety of any person immediately. Be prepared to tell us your name, location and what you observed.

Corporate Headquarters

500 Water Street, 15th Floor
Jacksonville, FL 32202
904-359-3200

CSX Transportation, Inc.

500 Water Street
Jacksonville, FL 32202
904-359-3100

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CUSTOMER SERVICE BULLETIN - Tropical Storm Isaac - Tuesday Noon Update


CSX rail service to South Florida has resumed; however, customers with freight moving through South Florida can expect delays for the next 24 hours as traffic backlog is cleared.

As Tropical Storm Isaac continues toward the New Orleans area, service in this area is curtailed until the storm passes and tracks are inspected, repaired and reopened.  Significant flooding is expected in the low-lying areas along the Gulf Coast and the crews have staged ballast and work equipment to expedite service restoration.  Customers with shipments scheduled to travel in or through the Gulf region can expect delays of up to 72 hours.

CSX will update you as Isaac moves through the area, and assessments and restoration plans are complete. For more specific information on shipments, customers can contact the CSX Customer Service Center via ShipCSX's Problem Resolution Tool or by calling 1-877-ShipCSX (1-877-744-7279), prompt #5, then prompt #6. Intermodal customers needing more information can call 1-800-542-2754, prompt #2.