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Customer Service Bulletin - Tropical Storm Isaac - Saturday Noon Update


August 25, 2012

CSX is monitoring the progress of Tropical Storm Isaac, and making preparations along the expected storm and flood path to protect customers, employees and assets. Curtailment of operations is expected in the Miami area, and on the line between Jacksonville and New Orleans.

Customers with shipments traveling in these areas can expect up to 72 hours delay depending on where the storm makes landfall. For more specific information on shipments, customers can contact the CSX Customer Service Center via ShipCSX's Problem Resolution Tool or by calling 1-877-ShipCSX (1-877-744-7279), prompt #5, then prompt #6. Intermodal customers needing more information can call 1-800-542-2754, prompt #2.