Customer Service Bulletin - Sandy Update

October 27, 2012

CSX continues to make preparations for the expected landfall of Sandy, the storm system that is tracking north off the U.S. East Coast. Those preparations include staging materials and generators, and moving locomotives and rail cars out of the storm’s projected path.

CSX also is working with connecting rail carriers to coordinate temporary shut downs where necessary, probably beginning late tomorrow or early Monday. At this time, weather forecasters say that Sandy could impact a large area from Norfolk, Va., north to New England. The company also is working with public agencies to coordinate passenger and commuter train operations in that region.

Freight train delays are likely in the affected areas beginning Monday. An update on preparations will be communicated tomorrow morning, or earlier if conditions warrant.

For more information on shipments, customers can contact the CSX Customer Service Center via ShipCSX’s Problem Resolution Tool or by calling 1-877-ShipCSX (1-877-744-7279), prompt #5, then prompt #6. Intermodal customers should call 1-800-542-2754, prompt #2.