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Contact CSX

To contact CSX for non-emergency issues, use TellCSX.

Report an Emergency: 1-800-232-0144

Report any issue that risks the safety of any person immediately. Be prepared to tell us your name, location and what you observed.

Corporate Headquarters

500 Water Street, 15th Floor
Jacksonville, FL 32202
904-359-3200

CSX Transportation, Inc.

500 Water Street
Jacksonville, FL 32202
904-359-3100

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Customer Service Bulletin - Sandy Update


CSX continues to restore service following Sandy, and today lifted embargoes on all traffic to all locations.

The only exceptions are:

Service is resuming slowly, due to continued commercial power outages that affect CSX’s signals, and the inability of some customers to accept shipments. Heavy snow in the higher elevations of West Virginia also is complicating train operations, but that situation is expected to moderate over the next 24 hours.

Customers should continue to expect at least 72 hours of delays on shipments traveling to or through the storm-impacted areas.

Amtrak and commuter agencies on CSX in that region are returning to service, and passengers should check with those agencies on service plans.

For more information on shipments, customers can contact the CSX Customer Service Center via ShipCSX’s Problem Resolution Tool or by calling 1-877-ShipCSX (1-877-744-7279), prompt #5, then prompt #6. Intermodal customers should call 1-800-542-2754, prompt #2.