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Contact CSX

To contact CSX for non-emergency issues, use TellCSX.

Report an Emergency: 1-800-232-0144

Report any issue that risks the safety of any person immediately. Be prepared to tell us your name, location and what you observed.

Corporate Headquarters

500 Water Street, 15th Floor
Jacksonville, FL 32202
904-359-3200

CSX Transportation, Inc.

500 Water Street
Jacksonville, FL 32202
904-359-3100

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Customer Service Bulletin - Rosedale, Maryland, derailment


CSX Transportation is preparing to re-open one track at Rosedale, Md., this evening following a derailment earlier this week. The re-opening of the second track, and the restoration of full service, is expected on Friday.

However, some congestion must be worked off, and customers should expect delays of up to 24-36 hours for shipments over that route.

Customers with questions about shipments can contact the Customer Service Center via www.shipcsx.com or by calling 1-877-ShipCSX (1-877-744-7279) options 5, 6.