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To contact CSX for non-emergency issues, use TellCSX.

Report an Emergency: 1-800-232-0144

Report any issue that risks the safety of any person immediately. Be prepared to tell us your name, location and what you observed.

Corporate Headquarters

500 Water Street, 15th Floor
Jacksonville, FL 32202
904-359-3200

CSX Transportation, Inc.

500 Water Street
Jacksonville, FL 32202
904-359-3100

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CUSTOMER SERVICE BULLETIN - New Orleans Gateway Re-Opens


Repairs are progressing on a 15-mile segment of CSX’s Gulf Coast line east of New Orleans that was damaged by Hurricane Isaac’s landfall on August 29.
 
Since the storm’s landfall, CSX temporarily adjusted its network plan to redirect trains to gateways at Memphis, Tenn., and Birmingham, Ala. Starting Saturday morning, CSX will resume taking trains at its New Orleans gateway and expects all traffic to be normalized by Monday morning.
 
Some delays may continue until traffic is normalized.
 
While CSX’s Gentilly Yard at New Orleans was not significantly affected, the storm damaged a line segment between Rigolets, La., and Pass Christian, Miss.
 
For more information on shipments, customers can contact the CSX Customer Service Center via ShipCSX’s Problem Resolution Tool or by calling 1-877-ShipCSX (1-877-744-7279) prompt #5, then prompt #6. Intermodal customers should call 1-800-542-2754, prompt #2.
 
CSX thanks its customers and connecting railroads for their patience and support as repairs took place.