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officialcsx Struggling with #Intermodal shipments? Time to bring in an expert. Our LEAD engineers will help you block & brace for the perfect delivery, every time.

 

 

 


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CSX A little fuel goes a long way. We can move one ton of freight almost 500 miles on one gallon of fuel.

 

 
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Contact CSX

To contact CSX for non-emergency issues, use TellCSX.

Report an Emergency: 1-800-232-0144

Report any issue that risks the safety of any person immediately. Be prepared to tell us your name, location and what you observed.

Corporate Headquarters

500 Water Street, 15th Floor
Jacksonville, FL 32202
904-359-3200

CSX Transportation, Inc.

500 Water Street
Jacksonville, FL 32202
904-359-3100

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Customer Service Bulletin - Hurricane Sandy Update


CSX’s network from Richmond, Va., north to Albany, N.Y., has been closed due to Hurricane Sandy in the Mid-Atlantic and Northeast regions. The closure includes Boston, Mass., and extends as far west as Brunswick, Md.

Hurricane Sandy is expected to have widespread impacts, including high winds, heavy rain and damaging storm surge. Flooding is likely in coastal and low-lying areas. With power outages expected across the Mid-Atlantic and Northeast regions, generators have been staged, and rock ballast and other materials are positioned to address any infrastructure damage.

Customers are urged to secure rail cars in their facilities on high ground, away from any potential flood-impacted areas. Most passenger and commuter train operations have been suspended in the affected areas, and passengers are advised to check with those agencies for any updates.

A network assessment will be conducted in the impacted areas as soon as it safe to do so. However, CSX is estimating at least 72 hours of delay on freight traffic moving through the Northeast and Mid-Atlantic regions.

Further information will be communicated as conditions warrant.

For more information on shipments, customers can contact the CSX Customer Service Center via ShipCSX’s Problem Resolution Tool or by calling 1-877-ShipCSX (1-877-744-7279), prompt #5, then prompt #6. Intermodal customers should call 1-800-542-2754, prompt #2.