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Contact CSX

To contact CSX for non-emergency issues, use TellCSX.

Report an Emergency: 1-800-232-0144

Report any issue that risks the safety of any person immediately. Be prepared to tell us your name, location and what you observed.

Corporate Headquarters

500 Water Street, 15th Floor
Jacksonville, FL 32202
904-359-3200

CSX Transportation, Inc.

500 Water Street
Jacksonville, FL 32202
904-359-3100

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Customer Service Bulletin - Hurricane Sandy Update - 6 p.m.


With inspections complete, CSX is restoring service in the region impacted by Sandy with the exception of lines between Philadelphia and Albany, N.Y. Portions of those lines remain affected by high water, downed trees and commercial power outages.

Crews will continue recovery efforts between Philadelphia and Albany as service slowly resumes in the Mid-Atlantic and Northeast regions. The company is checking with customers in the affected areas to make sure that they are able to receive shipments.

Shipments moving through these areas could be delayed 72 hours or more. Additional or updated information will be communicated when available.

Amtrak and commuter passengers are urged to check with those agencies on service plans.

For more information on shipments, customers can contact the CSX Customer Service Center via ShipCSX’s Problem Resolution Tool or by calling 1-877-ShipCSX (1-877-744-7279), prompt #5, then prompt #6. Intermodal customers should call 1-800-542-2754, prompt #2.