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Contact CSX

To contact CSX for non-emergency issues, use TellCSX.

Report an Emergency: 1-800-232-0144

Report any issue that risks the safety of any person immediately. Be prepared to tell us your name, location and what you observed.

Corporate Headquarters

500 Water Street, 15th Floor
Jacksonville, FL 32202
904-359-3200

CSX Transportation, Inc.

500 Water Street
Jacksonville, FL 32202
904-359-3100

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CUSTOMER SERVICE BULLETIN - Hurricane Isaac - Wednesday 3:30 pm Update


As Hurricane Isaac moves through the Gulf region, CSX continues to inspect its network and phase in operations as conditions allow. 

Customers with shipments scheduled to travel in or through the Gulf region can expect delays of at least 72 hours. Although rail service to South Florida has resumed, customers can expect some delays as traffic backlog is cleared. 

CSX will update you as the storm passes through the area, and assessments and restoration plans are complete. For more specific information on shipments, customers can contact the CSX Customer Service Center via ShipCSX's Problem Resolution Tool or by calling 1-877-ShipCSX (1-877-744-7279), prompt #5, then prompt #6. Intermodal customers needing more information can call 1-800-542-2754, prompt #2.

CSX thanks customers and other stakeholders for their continued patience and support as we expedite service as safely and swiftly as possible.