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Contact CSX

To contact CSX for non-emergency issues, use TellCSX.

Report an Emergency: 1-800-232-0144

Report any issue that risks the safety of any person immediately. Be prepared to tell us your name, location and what you observed.

Corporate Headquarters

500 Water Street, 15th Floor
Jacksonville, FL 32202
904-359-3200

CSX Transportation, Inc.

500 Water Street
Jacksonville, FL 32202
904-359-3100

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Customer Service Bulletin - CSX's Annual Maintenance Jamboree Scheduled June 29 - July 6


June 24, 2015 – CSX’s main line in portions of three Southeastern states will be shut down June 29 - July 6 for the company’s annual maintenance Jamboree. The project on this key coal route will compress required maintenance that would usually take up to 18 weeks into eight days.

Traffic between Shelby, Ky., and Spartanburg, S.C., and between Bostic, N.C., and Monroe, N.C., will experience 24-48 hours of increased transit time during the Jamboree. Re-routes have been established, and local service coordination is being handled by the Sales & Marketing, Customer Service and local transportation teams.

Service curtailment will begin on Saturday, June 27, as production teams move into place. Normal train operations are expected to resume late on July 8. Workers plan to install 55,400 cross ties and 217,325 linear feet of rail, surface 104 miles of track, and restore and perform maintenance on several bridges and road crossings.

Customers with questions about shipments can contact the Customer Service Center via www.shipcsx.com or by calling 1-877-ShipCSX (1-877-744-7279) options 5, 6.