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To contact CSX for non-emergency issues, use TellCSX.

Report an Emergency: 1-800-232-0144

Report any issue that risks the safety of any person immediately. Be prepared to tell us your name, location and what you observed.

Corporate Headquarters

500 Water Street, 15th Floor
Jacksonville, FL 32202
904-359-3200

CSX Transportation, Inc.

500 Water Street
Jacksonville, FL 32202
904-359-3100

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Customer Service Bulletin - CSX Prepares for Tropical Storm Karen


9 a.m. Friday October 4, 2013
CSX is preparing for Tropical Storm Karen’s expected landfall this weekend by positioning rock ballast, cross ties, rail and other materials near its Gulf Coast and inland operations. The storm is forecast to pass well southeast of New Orleans on Saturday evening, then track east and parallel to the Gulf Coast before moving inland and diminishing. Impacts to CSX service are not expected to be significant, but CSX continues to closely monitor the storm’s path and intensity.

At this time, CSX will take all measures necessary to protect our employees, customers and assets.  Customers should expect 12-24 hours of delay to shipments traveling through this area as a result of this temporary closure.

Customers with questions about shipments can contact the Customer Service Center via www.shipcsx.com or by calling 1-877-ShipCSX (1-877-744-7279) options 5, 6.