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To contact CSX for non-emergency issues, use TellCSX.

Report an Emergency: 1-800-232-0144

Report any issue that risks the safety of any person immediately. Be prepared to tell us your name, location and what you observed.

Corporate Headquarters

500 Water Street, 15th Floor
Jacksonville, FL 32202
904-359-3200

CSX Transportation, Inc.

500 Water Street
Jacksonville, FL 32202
904-359-3100

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CUSTOMER SERVICE BULLETIN - CSX Mid-Atlantic Storms Cleanup Underway


July 2, 2012 -- CSX crews are making progress on clearing tracks and restoring service after severe storms struck the mid-Atlantic region over the weekend.  All tracks are clear in the Great Lakes, Louisville and Baltimore Divisions; however, widespread commercial power outages remain a challenge. Crews continue to clear trees and debris from tracks in the Huntington division as well as work with commercial power limitations.
 
Overall, more than 4,000 trees have been cleared from the tracks system-wide, and about 500 generators have been deployed. Customers should expect delays of 24-48 hours on shipments through the affected regions.
 
CSX’s Customer Service Center is coordinating with affected shippers and receivers.  If you have questions regarding your specific shipments, please contact the Customer Service Center via ShipCSX’s Problem Resolution tool or by calling 1-877-SHIPCSX, prompts 5, then 6.