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To contact CSX for non-emergency issues, use TellCSX.

Report an Emergency: 1-800-232-0144

Report any issue that risks the safety of any person immediately. Be prepared to tell us your name, location and what you observed.

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500 Water Street, 15th Floor
Jacksonville, FL 32202
904-359-3200

CSX Transportation, Inc.

500 Water Street
Jacksonville, FL 32202
904-359-3100

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Customer Service Bulletin - CSX Makes Storm Preparations, Updates Operational Response to CP Strike


 May 26, 2012 – CSX is prepared to respond to potential impacts from Tropical Storm Beryl, which is expected to make landfall near the Florida-Georgia border sometime late Sunday. Weather experts predict the storm will track west and then north and east during the 48 hours after its landfall. Heavy rains and strong winds are expected over North Florida and Southeast Georgia Sunday through Tuesday. The Carolinas likely will experience heavy rain beginning late Tuesday and into Wednesday.
 
No major service interruptions are expected, but some limited outages may occur.
 
CSX’s Customer Service Center is staffed this holiday weekend. If you have questions regarding your specific shipments, please contact the Customer Service Center via ShipCSX’s Problem Resolution tool or by calling 1-877-SHIPCSX, prompts 5, then 6.
 
Canadian Pacific Strike Update
 
Following last week’s strike on Canadian Pacific Railway, CSX continues to gather and stage traffic destined for CP’s Canadian destinations at various points around our network.  There are no significant changes since CSX’s update to customers on May 23. CSX plans to resume handling CP Canada-destined traffic to interchange points as soon as the CP lifts its embargo.