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Contact CSX

To contact CSX for non-emergency issues, use TellCSX.

Report an Emergency: 1-800-232-0144

Report any issue that risks the safety of any person immediately. Be prepared to tell us your name, location and what you observed.

Corporate Headquarters

500 Water Street, 15th Floor
Jacksonville, FL 32202
904-359-3200

CSX Transportation, Inc.

500 Water Street
Jacksonville, FL 32202
904-359-3100

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Customer Service Bulletin - CSX Makes Storm Preparations - 10 a.m.


Feb. 8, 2013 – CSX is preparing for a winter storm in the Northeast and New England. Severe weather is expected to begin impacting New England as early as this afternoon. Weather experts predict the blizzard conditions could bring several feet of snow, high wind gusts and potential flooding along the New England coastline. Power outages are also anticipated in the region.
 
CSX is making preparations now for potential service impacts due to snowfall.

Customers with traffic moving throughout the Northeastern region should expect delays to be determined by the severity of the storm.

Customers with questions regarding their cars moving through this area should contact CSX Customer Service via www.shipcsx.com or by calling 1-877-ShipCSX (1-877-744-7279) options 5, 6.

CSX continues to monitor the situation, and will provide further updates to customers as needed.