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To contact CSX for non-emergency issues, use TellCSX.

Report an Emergency: 1-800-232-0144

Report any issue that risks the safety of any person immediately. Be prepared to tell us your name, location and what you observed.

Corporate Headquarters

500 Water Street, 15th Floor
Jacksonville, FL 32202
904-359-3200

CSX Transportation, Inc.

500 Water Street
Jacksonville, FL 32202
904-359-3100

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Customer Service Advisory - Winter May be Easing Its Icy Grip


Yet another winter storm – hopefully one of the last of the season – dumped 6-8 inches of snow on CSX Transportation lines between Cleveland and Buffalo last weekend, but gradual progress continued toward improved service levels. The impact to CSX operations from the most recent storm was minimal as temperatures warmed and remained above freezing for most of the week. We are now working through residual effects of the weather, combined with a surge in traffic.

System Overview. As weather continues to improve,  we expect the rate of operational improvement to accelerate. The condition of our processing yards continues to improve as we are seeing reduction in car dwell. Delays for locomotive availability, locomotive reliability and crew availability are decreasing but still have not returned to normal levels. Operations through the Chicago gateway remain fluid but not quite to normal levels, and interchange of rail cars remains current with most of the other carriers in Chicago.

 
Service Outlook. While we continue to expect consistent recovery over the upcoming months, there will be variance due to heavy and uneven demand as evidenced by the extremely high car order fill of the last 3 weeks. The recovery rate will continue to be uneven based on geographical location and backlogs of traffic and demand.
 
CSX employees remain dedicated to you, our customers, and to returning to the high levels of service as quickly as possible. We are intently focused on returning to superior operational performance in the second quarter.
 
As recovery continues, customers with questions about specific shipments can contact CSX Customer Service via www.shipcsx.com  or by calling 1-877-ShipCSX (1-877-744-7279) options 5, 6. Customers can also contact their customer service and/or local representative.