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CSX $1.75 billion. That’s how much we’ve invested to keep our moves green: http://bit.ly/2lPT7Ve

 

 
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Contact CSX

To contact CSX for non-emergency issues, use TellCSX.

Report an Emergency: 1-800-232-0144

Report any issue that risks the safety of any person immediately. Be prepared to tell us your name, location and what you observed.

Corporate Headquarters

500 Water Street, 15th Floor
Jacksonville, FL 32202
904-359-3200

CSX Transportation, Inc.

500 Water Street
Jacksonville, FL 32202
904-359-3100

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Customer Service Advisory - Washout Delays Traffic on Syracuse-Montreal line


5 p.m. Saturday, October 12, 2013

CSX crews are working to repair a large washout of track and roadbed just east of Syracuse, N.Y., on the St. Lawrence Subdivision to Montreal. The washout is about 100 feet long and eight feet deep, and will take an estimated 24-48 hours to repair.

The washout is affecting traffic on the Syracuse-Montreal line, and customers with shipments in this area should expect delays.

Customers with questions about shipments can contact the Customer Service Center via www.shipcsx.com or by calling 1-877-ShipCSX (1-877-744-7279) options 5, 6.