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Contact CSX

To contact CSX for non-emergency issues, use TellCSX.

Report an Emergency: 1-800-232-0144

Report any issue that risks the safety of any person immediately. Be prepared to tell us your name, location and what you observed.

Corporate Headquarters

500 Water Street, 15th Floor
Jacksonville, FL 32202
904-359-3200

CSX Transportation, Inc.

500 Water Street
Jacksonville, FL 32202
904-359-3100

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Customer Service Advisory - Severe Winter Weather Continues


CSX Transportation is continuing operations through heavy snow and ice conditions in the Midwest and Northeast where it is possible to do so safely. Due to the impact of this continued severe winter weather, our Chicago Yard switching is slowed and interchanging traffic with other railroads has also been impacted. Additionally, we are also experiencing slowed operations across a large portion of our network. CSX crews will continue to work to maintain service as safely and swiftly as possible, however, customers are advised to expect delays over the next 48 to 72 hours until this weather passes.

Customers with questions about shipments can contact the Customer Service Center via www.shipcsx or by calling 1-877-ShipCSX (1-877-744-7279) options 5, 6.