Customer Service Advisory - Progress Continuing Despite Expectations for Another Winter Storm

March 12, 2014

CSX has made significant progress during the past two weeks in improving network fluidity, but yet another winter storm is beginning to impact the northern region today. This latest storm is already bringing snow to the Chicago area with forecast accumulations of 6 to 20 inches between Chicago and Syracuse, NY. CSX expects another warming trend behind the storm so any further impact to operations should last only a short time.

Progress over the past two weeks includes:

On-time performance for scheduled trains has improved 15%
Span of lateness in the on time performance for scheduled trains has declined nearly 40%
Delays to unscheduled trains have been reduced by 50%

CSX is current with interchanges to and from most of the other rail carriers through the Chicago gateway, with remaining interchanges very close to current. This progress has freed up resources to support continued improvement following this latest storm; however, locomotive and car supply remain constrained on the entire network. CSX continues to experience congestion in several processing yards and has deployed additional management and resources to these locations. While significant progress has been made, there is still work to do to return to the high levels of service that CSX customers expect.

As the winter weather persists, customers should continue to expect delays. Customers with questions about specific shipments can contact CSX Customer Service via www.shipcsx.com or by calling 1-877-ShipCSX (1-877-744-7279) options 5, 6. Customers can also contact their customer service representative or local point of contact.

CSX thanks its customers for their patience and thanks all CSX employees who remain dedicated to continued improvement of service through this harsh winter.