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Customer Service Advisory - Operational Improvements Continue

April 25, 2014

Winter weather has finally ended on our northern tier and operational improvements continue throughout our network.  Customers can expect continued gradual improvement through the upcoming months—although speed and depth of recovery will still vary by commodity and geography.

System Overview
While congestion on our network is easing, we continue to have surges of traffic impacting some of our processing yards, causing isolated congestion on our main lines. A few key indicators of improvement worth mentioning since March 1 are:

 As we continue into Spring, we will need to curfew train operations in certain areas to allow planned maintenance on our rail infrastructure. An up to date curfew map is available on ShipCSX.  Please be sure to note the curfews that may impact your business. 
Service Outlook
Service continues to improve across the network and continuous improvement is expected through the second quarter. As anticipated, we are experiencing heavy and uneven demand that continues to stress resources at some of our locations. Car orders filled have been at a three-year high over the last month, and our bulk train network is also very heavy as many of our customers continue to restock following the heavy winter. All of these factors, along with a normal surge of volume in the second quarter, are a priority for our operating team.
CSX employees are working around the clock to help restore normal service, and would like to thank you for continued patience and understanding during a very difficult winter. 
As recovery continues, customers with questions about specific shipments can contact CSX Customer Service via www.shipcsx.com  or by calling 1-877-ShipCSX (1-877-744-7279) options 5, 6. Customers can also contact their customer service and/or local representative.